TERMS AND CONDITIONS

 

  1. Detailed description of goods and/or services

HOCHDORF SA PTY LTD is a business in the food industry that manufactures chocolate.

  1. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 5 days and delivery confirmed by way of a booking number. Where not specified as ‘free delivery included’, courier costs are charged as an additional flat rate of R99 across South Africa.

  1. Export restriction

The offering on this website is available to South African clients only.

  1. Return and Refunds policy

The provision of goods and services by HOCHDORF SA PTY LTD is subject to availability. In cases of unavailability, HOCHDORF SA PTY LTD will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

  1. Customer Privacy policy

HOCHDORF SA PTY LTD shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

  1. Payment options accepted

Payment may be made via Visa and MasterCard.

  1. Card acquiring and security

Card transactions will be acquired for HOCHDORF SA PTY LTD via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

  1. Customer details separate from card details

Customer details will be stored by HOCHDORF SA PTY LTD separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

  1. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

  1. Responsibility

HOCHDORF SA PTY LTD takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

  1. Country of domicile

This website is governed by the laws of South Africa and HOCHDORF SA PTY LTD chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, South Africa.

  1. Variation

HOCHDORF SA PTY LTD may, in its sole discretion, change this agreement or any part thereof at any time without notice.

  1. Company information

This website is run by HOCHDORF SA PTY LTD based in South Africa trading as

AFRIKOA CHOCOLATE and with registration number 2015/112520/07.

  1. HOCHDORF SA PTY LTD contact detailsCompany Physical Address:

    2B Elegance Road, Sanddrift, Cape Town, South Africa

     Email: info@afrikoa.com

    Telephone: 021 551 1806